
You do not need to use a Claims Management Company (CMC) or a law firm. You can complain directly to your lender, if unsuccessful with your lender than to the Financial Ombudsman Service (FOS) or via the FCA’s consumer redress scheme for free.
Following recent guidance from the Financial Conduct Authority (FCA), there is currently a temporary pause on certain redress payments and claims processing until 31st May 2026. This pause is in place to ensure that all claims are handled in accordance with the latest regulatory requirements. For more information, please visit the FCA website.
You pay nothing unless your claim is successful. A fee between 15% – 30% (exclusive of VAT) applies on successful claims (fee dependant on level of redress secured), and a cancellation fee may apply outside the 14-day cooling-off period. For more information click here.
The Solicitors Regulation Authority (SRA) has issued important statements regarding vehicle finance mis-selling and Discretionary Commission Arrangements. View SRA Statements on Vehicle Finance Mis-selling.
The Financial Conduct Authority (‘FCA’) has announced that it is consulting on a redress scheme for affected consumers, ended on 12th December 2025. The FCA anticipates publishing final rules and a policy statement in February or March 2026. You do not need to use a law firm or claims management company to make a claim to your lender or to use the proposed redress scheme. You may, however, choose to do so. The FCA proposes that average compensation for affected consumers will be £829** (plus interest), but this will depend on the individual circumstances of your finance agreement.
Results can vary, and claiming independently may mean you don’t have access to all the tools needed to maximise recovery.
Use this guidance to make an informed decision before submitting your claim.