Terms & Conditions
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Please read these Terms and Conditions carefully before using the GoDriveFinance website (GoDriveFinance.com) or engaging our services. By using this website or submitting an enquiry, you agree to be bound by these terms.
1. About Us
GoDriveFinance is a claims management company registered in England and Wales and authorised and regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activity.
2. Our Services
GoDriveFinance provides claims management services to consumers who believe they may have been mis-sold motor finance products, specifically in relation to Discretionary Commission Arrangements (DCAs) and related matters. We act on your behalf to assess your eligibility, locate your finance agreements, prepare your claim, and submit it to the relevant lender.
Important: You do not need to use a claims management company to make a complaint to your lender or to the Financial Ombudsman Service. You can submit a complaint directly to your lender or the FOS free of charge.
3. No Win, No Fee
- You pay nothing upfront
- You pay nothing if your claim is unsuccessful
- If your claim is successful, a fee will be charged as set out below
4. Our Fee Structure
If your claim results in a successful outcome, we will charge a fee as a percentage of the total redress amount (inclusive of VAT). Our fees are capped in line with FCA regulations:
| Redress Amount | Our Fee (inc. VAT) |
|---|---|
| Up to £1,499 | 36% (max £540) |
| £1,500 – £9,999 | 33.6% |
| £10,000 – £24,999 | 30% |
| £25,000 – £49,999 | 24% |
| £50,000 or more | 18% (max £10,000) |
A full fee breakdown will be provided in the Letter of Engagement before any contract is formed. You will have a 14-day cooling-off period from signing your agreement during which you may cancel without charge.
5. Your Right to Cancel
- Within 14 days of signing: No charge applies
- After 14 days, before claim submitted: No charge applies
- After claim submitted on your behalf: A reasonable charge may apply for work already completed — full details in the Letter of Engagement
6. Soft Credit Searches
By engaging our services, you authorise GoDriveFinance to conduct soft credit searches on your behalf through Valid8 IP Ltd's providers (Experian, Equifax, and/or TransUnion). These searches do not affect your credit score and are not visible to lenders.
7. FCA Redress Scheme
The Financial Conduct Authority (FCA) has announced a proposed consumer redress scheme for motor finance mis-selling. Lenders have until 31st May 2026 to respond to eligible complaints. The FCA's proposed average compensation figure is £829 per affected agreement. You may be eligible to participate in this scheme directly, without using a claims management company.
8. Your Responsibilities
- Provide accurate and complete information to the best of your knowledge
- Notify us of any change in circumstances relevant to your claim
- Cooperate and respond to information requests in a timely manner
- Not submit duplicate claims for the same finance agreement through another CMC without notifying us
9. Limitation of Liability
To the maximum extent permitted by law, GoDriveFinance shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or our services. Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraud.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Complaints
If you are unhappy with our service, please contact us in the first instance. If we cannot resolve your complaint, you may refer it to the Financial Ombudsman Service or the Legal Ombudsman.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services following any update constitutes acceptance of the revised terms.