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Privacy Policy

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GoDriveFinance ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us through GoDriveFinance.com.

1. Who We Are

GoDriveFinance is a claims management company registered in England and Wales and authorised and regulated by the Financial Conduct Authority (FCA). For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller of the personal information we hold about you.

2. Information We Collect

We may collect and process the following personal data:

  • Your full name, date of birth, email address, and telephone number (submitted via our claim form)
  • Your residential address and postcode (for identity and credit verification purposes)
  • Information about your car finance agreements, including lender name, agreement dates, and vehicle details
  • Technical data including your IP address, browser type, and pages visited on our website
  • Any correspondence you send to us by email or post

3. How We Use Your Information

We use the personal information we collect to:

  • Assess whether you have a valid mis-sold car finance claim
  • Conduct soft credit searches through Valid8 IP Ltd (Experian), Equifax, and/or TransUnion on your behalf
  • Contact you by telephone, SMS, or email to discuss your claim
  • Process and manage your claim on your behalf (where you instruct us to do so)
  • Comply with our legal and regulatory obligations under FCA rules
  • Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: You have given clear consent by submitting our claim form
  • Legitimate interests: Processing is necessary for our legitimate interests in providing claims management services
  • Legal obligation: Processing is necessary to comply with our FCA regulatory obligations
  • Contract: Processing is necessary to perform the claims management contract we enter into with you

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Valid8 IP Ltd and credit reference agencies (Experian, Equifax, TransUnion) for soft credit searches
  • Regulated solicitors or legal professionals who assist in processing your claim
  • Lenders and financial institutions for the purpose of making a complaint on your behalf
  • The Financial Ombudsman Service (FOS), if required during your claim
  • IT service providers who help us operate this website and our systems

All third parties are required to handle your personal data in accordance with UK GDPR and our data processing agreements.

6. Soft Credit Searches

By submitting our form, you authorise GoDriveFinance to conduct soft credit searches on your behalf through Valid8 IP Ltd's providers (Experian, Equifax, and/or TransUnion). Soft searches do not affect your credit score and are not visible to lenders. They are used solely to locate and verify your financial agreements.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. In most cases this means we will retain data relating to claims for a period of six years following the conclusion of your claim.

8. Cookies

Our website uses cookies to improve your experience and help us understand how the site is used. Strictly necessary cookies ensure the website functions correctly. You can manage cookie preferences in your browser settings at any time.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right to access — Request a copy of the personal data we hold about you
  • Right to rectification — Request that inaccurate data be corrected
  • Right to erasure — Request deletion of your personal data in certain circumstances
  • Right to restriction — Request that we restrict the processing of your data
  • Right to data portability — Receive your data in a structured, machine-readable format
  • Right to object — Object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us.

10. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or call 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of GoDriveFinance.com following any update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please visit our Contact page.